Service & Support
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Equipment down or not running to spec? Start a ticket and we’ll get you scheduled.
Start a TicketSchedule Preventative Maintenance
Stop problems before they start with a plan tailored to your usage and environment.
Plan a PM VisitAbout Our Support Structure
- Factory-trained & insured technicians with decades of hands-on experience in graphic arts equipment.
- Complete request tracking—every inquiry is logged, assigned, and closed with customer sign-off.
- Root-cause repairs to prevent repeat failures, especially during peak production.
- Preventative maintenance tuned to your actual workload, not just a generic schedule.
The toughest moments usually hit during crunch time. That’s why our approach combines rapid response with proactive care—so small issues don’t grow into large, costly failures.
Manufacturer intervals are a helpful baseline, but the real predictors are your run lengths, substrates, shifts, and operators. We adjust PM timing to match your reality, extending uptime and reducing total cost of ownership.
How Support Works
Intake & Triage
Send model, serial, symptoms, error codes, and photos/video. We pre-diagnose and prioritize emergencies.
Remote Assist
When appropriate, we resolve issues remotely to get you running faster and reduce travel costs.
On-Site Service
For hardware faults, a technician is dispatched with parts and tools based on triage findings.
Close-Out & Follow-Up
We verify operation, document the fix, and schedule any recommended PM or operator training.
Support Agreements
Annual agreements are tailored to your equipment mix, duty cycles, and budget. We’ll build a plan that balances uptime and cost efficiency for your shop.
- Scheduled PM visits at optimized intervals
- Priority emergency response
- Preferred labor rates and parts discounts
- Post-service performance checks & documentation
- Optional operator training and remote support
Discuss an Agreement
Need help now?
We’ll triage your issue and get you back online quickly.
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